Privacy Policy | Dex Network Solutions

1. Introduction & POPIA Compliance

Dex Network Solutions is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently. This policy outlines our data processing practices strictly in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

2. Information We Collect

To provide you with secure telecommunications and managed services, we collect the following types of information:

Identity & Contact Data: Name, ID number/Passport, company registration details, physical address, email, and phone number (mandatory for RICA compliance).
Financial Data: Bank account details and billing information required to process monthly subscriptions via our payment partners.
Technical & Network Data: IP addresses, router MAC addresses, bandwidth usage statistics, and network performance logs necessary to maintain SLA standards and troubleshoot infrastructure.

3. How We Use Your Information

Your data is utilised exclusively for core business operations. This includes provisioning internet access, configuring managed hardware, processing monthly billing, providing technical support, and fulfilling our legal obligations under South African law (such as RICA verification).

4. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information to third parties. Data is only shared with trusted, POPIA-compliant service providers (e.g., payment gateways like Netcash or billing platforms like Splynx) strictly for the purpose of delivering our services to you. We may also disclose information to law enforcement agencies if legally compelled by a valid court order or statutory requirement.

5. Data Security

We employ strong enterprise-grade security protocols, including Zero-Trust frameworks and encrypted databases, to prevent unauthorised access, loss, or destruction of your personal information. Only authorised personnel with a legitimate business need have access to sensitive client data.

6. Your Rights

Under POPIA, you have the right to request a copy of the personal information we hold about you. You also have the right to request that we correct any inaccuracies or delete your data, provided the data is no longer required for active service provisioning or legal retention purposes.

7. Contacting Our Information Officer

If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact our Information Officer at info@dexnetworksolutions.com.